koi baji Terms and Conditions

These terms and conditions ("Terms") apply to the koi baji platform and all related services. By accessing the koi baji website, opening an account or using any service, you are considered to have fully accepted these Terms. If you disagree with any part of these Terms, please refrain from using this platform.

These Terms may change from time to time. Updated Terms take effect from the date they are published on the website. It is the user's responsibility to visit this page regularly to stay informed of any updates.

koi baji provides services only to individuals residing in Bangladesh who are legally eligible to place bets and play casino games. Individuals in locations or circumstances where online gaming is prohibited may not use this platform.

1.1 Definitions

• "Platform" refers to the koi baji website, app and all associated digital services.
• "User" refers to any person who has created an account on koi baji or is using its services.
• "Account Balance" refers to the total amount of funds held in a user's account.
• "Bonus Funds" refers to funds granted under promotional activities, which carry separate wagering conditions.

To use koi baji services, a user must create a valid account. All information provided at registration must be truthful, complete and accurate. Providing incorrect or false information may result in account cancellation.

2.1 One Account Policy

Each person may hold only one account. If the same person opens multiple accounts, all of them will be closed and all bonuses and winnings in those accounts may be forfeited. The same rule applies to operating multiple accounts from the same device, IP address or payment method.

2.2 Account Security

The user is responsible for keeping their account login details confidential. Passwords must not be shared with any third party. If unauthorised access to an account is suspected, the koi baji support team must be notified immediately. koi baji is not liable for any loss resulting from third-party access.

2.3 Updating Account Information

If a user's name, phone number or payment details change, the account information must be updated as soon as possible. Any delay in withdrawal processing caused by outdated or incorrect information is entirely the user's responsibility.

Users must be at least 21 years old to use the koi baji platform. koi baji may request identity documents, a national ID card or a birth registration certificate at the time of registration or at any later stage. Failure to submit the required documents may result in the account being restricted or suspended.

If a person under 21 opens an account on koi baji, the account will be cancelled and all transactions associated with it will be considered void. Our commitment to protecting minors from gaming is firm.

3.1 KYC Process

As part of the Know Your Customer (KYC) process, koi baji may request any one or more of the following documents:

• Clear photos of both sides of the national ID card
• A copy of the information page of the passport
• Proof of ownership of the mobile banking account used
• Recent proof of address (issued within the last three months)

Withdrawal requests may not be processed until KYC verification is complete.

The minimum deposit amount on koi baji is ৳500. Accepted deposit methods are bKash, Nagad, Rocket and Upay. Funds sent through any other method will not be accepted and koi baji will not be liable in such cases.

4.1 Deposit Conditions

• Deposits must be made only from a mobile banking account registered in the user's own name.
• Deposits made from a third party's account may be rejected.
• If funds do not appear in the account after a deposit, the support team must be contacted with the reference number.
• Deposit processing is generally instant; however, delays may occasionally occur due to technical reasons.

4.2 Legitimacy of Funds

The user confirms that deposited funds come from a legitimate source. If there is suspicion that funds originate from an illegal source, koi baji reserves the right to investigate and suspend the account and may notify the relevant authorities if necessary.

The minimum withdrawal amount from koi baji is ৳800. Accepted withdrawal methods are bKash, Nagad, Rocket and Upay. Withdrawal requests are generally completed within 1 hour.

5.1 Withdrawal Conditions

• Withdrawals may only be made to the mobile banking account that was used for the deposit and is registered in the user's own name.
• Bonus funds for which the wagering conditions have not been met cannot be withdrawn.
• KYC verification must be completed before submitting a withdrawal request.
• In the case of unusual betting patterns, koi baji may suspend the withdrawal process and conduct an investigation.

5.2 Cancelled Withdrawals

A withdrawal request may be cancelled while it is being processed, but the option may not be available if not acted on immediately. The amount from a cancelled withdrawal is returned to the account balance.

koi baji offers various types of bonuses and promotional offers. Each bonus has its own wagering conditions and bonus funds cannot be withdrawn until those conditions are met.

6.1 Welcome Bonus

New users may receive a 100% bonus on their first deposit, up to ৳8,000. The wagering requirement for this bonus is 15 times the bonus amount. For example: a deposit of ৳1,000 adds ৳1,000 in bonus, making the total balance ৳2,000, and to withdraw the bonus, ৳1,000 × 15 = ৳15,000 must be wagered.

6.2 Bonus Abuse

Misuse of bonuses, claiming bonuses through multiple accounts or attempting to exploit the bonus system will result in strict action. In such cases, koi baji reserves the right to cancel bonuses, close the account and withhold deposited funds.

6.3 Weekly and Special Promotions

Details of other promotions including the weekly deposit festival, slot bonuses, birthday rewards, referral bonuses and weekend reload bonuses are available on the Bonus page. Specific conditions apply to each offer.

All bets on koi baji are settled based on the final result. Once a bet is confirmed, it cannot be changed or cancelled unless koi baji makes an exception in specific circumstances.

7.1 Cancelled Events and Matches

If a match or event is not completed or is postponed indefinitely, the bets on that event will be considered void and the stake will be refunded. For events that were partially completed, the decision of koi baji is final.

7.2 Incorrect Odds and Technical Errors

koi baji reserves the right to cancel bets processed due to a technical error or incorrect odds. Winnings from bets placed at clearly incorrect odds may be cancelled.

7.3 Slots and Casino Games

The RTP of slots, live casino and other games on koi baji is set by third-party game developers and koi baji does not alter this rate. Game outcomes are determined by an independent Random Number Generator (RNG) and are completely fair.

7.4 Prohibited Activities

The following activities are strictly prohibited and may result in account closure:

• Attempting to artificially influence results using betting systems or bots.
• Claiming bonus benefits through multiple accounts.
• Exploiting any technical vulnerability of the platform.
• Gaining an advantage through collusion with other users.
• Using the platform for money laundering or any other illegal activity.

koi baji reserves the right to close or temporarily suspend any account at any time if the user violates these Terms. In such cases, the valid balance in the account will generally be returned, but bonus funds may be cancelled.

8.1 Account Closure at the User's Request

A user who wishes to close their own account may contact the support team via 24/7 live chat or email. Any pending withdrawals should be completed before closing the account.

8.2 Inactive Accounts

An account may be marked as inactive if there has been no login or transaction for an extended period. If any maintenance fee applies to an inactive account, the user will be notified in advance.

koi baji strives to maintain the highest standards on its platform. However, koi baji will not be liable for any loss in the following circumstances:

• If a game or bet is not completed due to an internet outage, server issue or disruption to a third-party service.
• Loss caused by problems with the user's own device or network.
• Loss resulting from the user sharing their account details with others.
• If services are restricted due to applicable law or government directives.

In any circumstance, koi baji's maximum liability is limited to the actual funds in the user's account.

koi baji is committed to protecting users' personal information. How information collected during account registration and use is used and stored is described in detail in our Privacy Policy.

10.1 Data Sharing

koi baji does not sell users' personal information to third parties. However, limited information may be shared with trusted service providers for legal obligations, fraud prevention or KYC verification purposes.

10.2 SSL Security

All data transmission on the koi baji platform is secured through SSL encryption. Payment-related information is never stored on koi baji servers.

koi baji believes that gaming is a form of entertainment and should never be a cause of financial or personal problems. We provide various tools to protect users.

Users can set deposit limits, control session time and place their account on a self-imposed break for a set period. For help dealing with gaming problems and details on self-exclusion, please visit our Responsible Gaming page.

Please note: you must be at least 21 years old to participate on this platform. Responsible family members should take the necessary steps to prevent minors from accessing this site.

koi baji reserves the right to change these Terms at any time. For significant changes, users will be notified by email or through a notice on the site. Continued use of the platform after a change means the new terms have been accepted.

12.1 Dispute Resolution

If you have any dispute or complaint, first contact the support team via 24/7 live chat or email. The koi baji support team takes all complaints seriously and works to resolve them as quickly as possible. You can also visit our Frequently Asked Questions (FAQ) section for answers to common queries.

12.2 Entire Agreement

These terms and conditions, privacy policy, and other related documents together form the complete agreement between koi baji and the user. If any provision of these terms is found to be invalid, the remaining provisions will remain in full effect.

12.3 Language

The Bengali version of these terms and conditions is authoritative. In case of any dispute, the Bengali text will prevail.