koi baji Privacy Policy

1 Introduction and Applicability

koi baji is an online betting and casino platform serving users in Bangladesh. This privacy policy ("Policy") applies to our website koibaji.cam and all related services.

The purpose of this policy is to clearly inform you about what information we collect, how it is used, and what steps we take to protect your data. You can also read our koi baji About Us page to learn more.

This policy applies to the following individuals:

• Any person who visits the koibaji.cam website.
• Anyone who has created or wishes to create an account on the koi baji platform.
• Anyone who uses any of our services — betting, casino, bonuses, or any other feature.
• Anyone who contacts our support team.

2 Information Collection

koi baji collects information in various ways. The types of information collected and the methods of collection are detailed below.

2.1 Information Provided Directly

When you register with koi baji or manage your account, the following information is collected from you:

• Full name and date of birth.
• Mobile number and email address.
• Password (stored in encrypted form).
• National ID card or passport details for identity verification.
• bKash, Nagad, Rocket, or Upay account number (for payment processing).

2.2 Automatically Collected Information

When you visit our platform, certain technical information is collected automatically:

• IP address and device information.
• Browser type and version.
• Date, time, and duration of visit.
• Page-by-page browsing behaviour and click path.
• Device operating system and screen resolution.

2.3 Transaction Information

When you make a deposit or withdrawal, we record the transaction amount, time, payment method, and transaction ID. This information is necessary for financial security and improving our service.

3 Purpose of Information Use

koi baji uses your information only for the following purposes:

3.1 Account Management and Verification

Your identity information is used to create, verify, and secure your account. This helps keep the platform free from fraudulent activity.

3.2 Payment Processing

Financial information is used to process deposit and withdrawal requests and to maintain transaction history. We always protect payment information using SSL encryption.

3.3 Customer Support

Our 24/7 live chat and email support team can view your account and transaction information to resolve your issues. This access is limited to support purposes only.

3.4 Security and Fraud Prevention

We use automated systems to detect unusual activity. IP and device information is analysed to prevent multiple account creation, illegitimate bonus claims, and fraudulent transactions.

3.5 Service Improvement

We analyse user behaviour to improve the platform experience, game selection, and promotional offers. This analysis is done in aggregate — individual data is not analysed separately.

4 Information Storage and Security

koi baji applies industry-standard security measures to protect your information.

4.1 Technical Security

• SSL/TLS Encryption: All data transmitted between the website and servers is encrypted.
• Password Hashing: Your password is not stored directly — only its encrypted hash is kept.
• Firewall Protection: Our servers are always protected by advanced firewalls.
• OTP Verification: Mobile OTP verification is required for sensitive actions.

4.2 Organisational Security

Only authorised staff can access user data, and only to the extent required by their responsibilities. All staff are bound by confidentiality agreements.

4.3 Data Retention Period

Data is retained for as long as your account is active and, after account closure, for as long as necessary to meet applicable legal and regulatory obligations. Financial transaction records are generally kept for an extended period.

5 Sharing Information with Third Parties

koi baji never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These providers operate under their own privacy policies.

5.2 Technology Service Providers

Providers of server hosting, data analytics, and cybersecurity services may access limited information. All of them are bound by confidentiality agreements with us.

5.3 Legal Obligations

In the case of a court order or a valid request from a legal authority, we may be required to provide information in accordance with applicable law. In such cases, we provide only the information lawfully requested.

6 Cookies and Tracking Technology

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Use of Cookies

• Essential Cookies: Required to maintain login sessions and for security verification.
• Performance Cookies: Used to measure site speed and functionality.
• Functionality Cookies: Help remember your preferred language and settings.

6.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may prevent some platform features from working correctly.

7 User Rights

As a user of the koi baji platform, you have the following rights:

7.1 Right to Know

You can find out at any time what information we hold about you. To do so, contact our support team and verify your identity.

7.2 Right to Correction

If your account contains incorrect or outdated information, you can request that it be corrected. Changes to core identity information may require additional verification.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from us, you can make this request at any time through support or from your account settings.

7.4 Right to Lodge a Complaint

If you have any concerns about the protection of your data, you can raise a complaint directly with us. We will respond within a reasonable time.

8 Account Closure and Data Deletion

If you wish to permanently close your account on koi baji, please contact our support team.

8.1 Account Closure Process

Any pending withdrawals must be completed before submitting a closure request. The account will be deactivated after identity verification.

8.2 Data Retention Policy

Even after account closure, certain information will be retained for a specified period for legal and regulatory reasons. Financial transaction records, identity verification documents, and communication history fall into this category.

8.3 Request for Complete Deletion

You may request deletion of information beyond what is required by legal obligations. We will review the request and respond as promptly as possible. However, information retained for financial security and fraud prevention may not be deletable.

9 Privacy of Minors

koi baji strictly does not provide services to anyone under the age of 21. This platform is intended solely for adults aged 21 and above (21+).

We do not knowingly collect information from anyone under 21. Age is verified at the time of registration. If we become aware that a minor has created an account, that account and the associated data will be deleted immediately.

If, as a parent or guardian, you believe your child has registered by mistake, please notify our support team immediately. We will take action without delay.

10 Policy Changes

koi baji may update this privacy policy when necessary. For any significant changes, we will take the following steps:

• A notice will be published on the website.
• You will be informed via your registered email or mobile.
• The "Last Updated" date at the top of the page will be changed.

Continuing to use the platform after a change indicates that you have accepted the updated policy. You are advised to check this page regularly.

Alongside the privacy policy, please also read our Terms and Conditions page, which describes the overall agreement for using the platform in detail.

11 Contact

For any questions, requests, or complaints regarding the privacy policy, please contact us: