Frequently Asked Questions
koi baji FAQ — Answers to Deposit, Withdrawal and Account Questions
Whether you are starting out at koi baji for the first time or are an experienced player, this page covers the questions that come up most often — deposit methods, withdrawal times, account security, bonus conditions and cricket betting. For players aged 21 and over.
Table of Contents
Deposit Questions
Below you will find details on deposit methods at koi baji, minimum amounts and solutions to common problems. You can log in to your account from the koi baji Login page and make a deposit.
To deposit at koi baji using Nagad, log in to your account and go to the "Deposit" option, then select Nagad. Complete the payment to the designated Nagad number and note down the transaction ID. The minimum deposit is ৳500. In most cases the balance is added to your account within a few minutes.
The steps for depositing via bKash are the same as for Nagad — log in, go to the deposit page, select bKash, send payment to the number shown, and enter the reference number in the form. You can start with a minimum of ৳500. Whether you use a bKash personal account or a merchant account, follow the instructions provided by koi baji.
koi baji currently supports deposits through four mobile financial services: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit amount is ৳500 for each method.
koi baji does not charge any fee on deposits. However, your mobile wallet (bKash, Nagad, Rocket or Upay) may apply its own service charge according to its own policy. It is a good idea to check your wallet's fee structure before making a deposit.
If your balance has not appeared after a deposit, first wait 5–10 minutes and refresh the page. If it still has not arrived, contact koi baji's live chat support with your transaction ID and a screenshot of the payment. The support team works 24/7 and generally resolves issues quickly.
Account Security
Keeping your account secure is every player's responsibility. Reading through the questions below will help you understand how to stay safe at koi baji.
A strong password should be at least 12 characters long and include uppercase and lowercase letters, numbers and special characters (such as @, #, !). Do not use your date of birth, mobile number or any easily guessable information as a password. Avoid using your koi baji password on any other site.
Never. No koi baji staff member or support agent will ever ask for your OTP, password or bKash/Nagad PIN. If anyone asks for this information, it is an attempted scam. Keep this information to yourself — never share it over any phone call, message or chat.
Yes. koi baji uses SSL encryption technology to keep your personal information and financial transaction data secure. Check for "https" and the padlock icon in your browser's address bar to confirm you are on the real koi baji site. Read the privacy policy to understand how your information is used.
Contact koi baji's 24/7 live chat support immediately and ask them to temporarily lock the account. Then change your password and also update the password for the email associated with your account. Check your login history to see if there has been a login from an unfamiliar device.
Phishing sites often make slight spelling changes to the domain name (such as "koibaj1.com" or "koi-baji.net"). Always type koibaji.cam directly into your browser or keep it bookmarked. Do not log in by clicking on an unfamiliar link. If you come across a suspicious site, report it to customer support right away.
Account Questions
Find answers here to common questions ranging from opening a new account to recovering a password.
To register at koi baji you need to provide a username, password, mobile number and email address. An OTP may be sent to verify your account. When registering, make sure you are 21 or older and that all details are accurate, as they will be checked at the time of withdrawal.
No. Each user may hold only one account. Opening multiple accounts is a violation of the terms and conditions and may result in account suspension. If your previous account has been closed or you cannot access it, contact support — do not open a new account.
Once a username is set it generally cannot be changed, so choose it carefully. The password must be at least 8 characters long and should combine letters and numbers. Never share your password with anyone. You can use a trusted password manager to help you remember it.
Click the "Forgot password?" link on the koi baji Login page. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. If you have trouble with the process, get help through live chat.
How to Withdraw Money
The withdrawal process at koi baji is straightforward. Below are answers to questions about withdrawal times, minimum amounts and bonus withdrawals.
Withdrawal requests from koi baji to bKash, Nagad, Rocket or Upay are generally processed within 1 hour. This timeframe applies at night and on weekends as well, because koi baji's payment processing runs 24 hours a day.
No. To withdraw winnings from a bonus you must first meet the wagering requirement. For example: if you deposit ৳1,000 and receive a 100% bonus of ৳1,000, your balance becomes ৳2,000, and you must place bets totalling 15 times the bonus — that is ৳15,000 — before those bonus winnings become withdrawable. Full details of all conditions are on the bonus page.
Yes. koi baji's withdrawal system runs seven days a week, twenty-four hours a day. A withdrawal request made at 2 a.m. or on a Friday is generally processed within 1 hour. The service remains available on festival days and public holidays as well.
The minimum withdrawal amount from koi baji is ৳800. Withdrawal requests below this amount will not be accepted. Check your balance before requesting a withdrawal and submit the request only once the minimum threshold is met.
Yes. For security reasons, koi baji only processes withdrawals to a bKash, Nagad, Rocket or Upay number that is registered in the account holder's own name. Sending money to a wallet registered under someone else's name is not possible — this is an important step to prevent fraud.
Cricket Betting
Cricket betting is the most popular choice among players in Bangladesh. You will find a more detailed guide on the cricket betting page — common questions are answered here.
Decimal odds show the total return directly. For example: if Team A has odds of 1.65, a winning ৳1,000 bet returns a total of ৳1,650 (৳650 profit). If Team B has odds of 2.30, a winning ৳1,000 bet returns ৳2,300 (৳1,300 profit). Higher odds mean a lower chance of winning but a larger payout — this is an illustrative calculation.
Yes. koi baji offers betting on BPL, IPL, T20 World Cup and other major international cricket tournaments. Bangladesh Tigers matches receive particular attention and the markets available for those games are varied.
Match Winner is the most common market. Top Batsman, Top Bowler, when the first wicket falls, Over/Under runs and Toss Winner are also well known among Bangladeshi players. In a multi-bet you can add several selections to increase the combined odds.
In live betting, odds change in real time while the match is in progress. A wicket, a big six or runs scored during the powerplay are all reflected in the odds. Making decisions in these fast-changing conditions takes experience, so make sure you understand the markets well before starting live betting at koi baji.
In an accumulator or multi-bet, the odds of each selection are multiplied together. For example: if three selections have odds of 1.40, 1.60 and 1.70, the combined odds are 1.40 × 1.60 × 1.70 = 3.81 (approximately). A ৳100 bet returns ৳381 if all selections win. However, if any one selection loses, the entire bet is lost — so this is a high-risk market.
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koi baji LoginHave a question? Get direct help
If you cannot find an answer on this FAQ page, the koi baji support team is ready to help you directly. Support is available in both Bengali and English.
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Email Support
For complex issues, write to us in detail by email: [email protected] — the support team will reply as soon as possible.